Cancellation & Refund Policy

Open your plan page and choose Manage subscription. That opens the secure billing portal run by our payment provider, where you can cancel in a couple of taps. No email or phone call is needed.

Your subscription stops renewing and you keep full access until the end of the period you have already paid for — the billing portal shows that date. Nothing is charged after that.

Once the paid term ends, your records stay in your account; you simply lose access to the paid features until you choose a plan again. Cancelling does not delete your data.

Because access continues to the end of the term you paid for, cancelling part-way through a month or year does not automatically produce a refund. If something has gone wrong — you were charged twice, charged after cancelling, or could not use the service — email hello@oxyria.app and it will be looked at case by case. Each request is considered on its facts; no outcome is promised in advance.

Statutory rights are unaffected. Consumers in the UK and EU may have a right to cancel a new subscription shortly after purchase; if that applies to you, say so in your email.

If a payment fails, the payment provider retries and your account is marked as needing attention rather than cut off immediately. Update your card in the billing portal to restore it.

Cancelling and deleting are separate. To have your account and records deleted, use the Your data page in your account, or email hello@oxyria.app.